Welcome to Playinexch (plaayinexch.com). These Terms and Conditions (“Terms”) constitute a legally binding agreement between User and Playinexch our regarding your use of our online betting and gaming platform, including our website, mobile application, and all associated services.
By accessing or using Playinexch services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.
About Playinexch
Playinexch is an international online gaming and betting platform offering:
- Sports Betting: Cricket, football, tennis, and other sports
- Live Betting: Real-time betting with dynamic odds
- Casino Games: Poker, blackjack, roulette, and slot machines
- Indian Traditional Games: Teen Patti, Andar Bahar, and regional favorites
- Specialty Games: Aviator, Crazy Time, and unique gaming experiences
- Mobile Gaming: Full-featured Cricket Ex mobile application
Eligibility and Account Requirements
Age and Legal Capacity
To use Playinexch services, you must:
- Be at least 18 years of age
- Have the legal capacity to enter into binding agreements
- Not be prohibited from gambling under applicable laws
- Reside in a jurisdiction where online gambling is legal
Account Registration
When creating an account, you agree to:
- Provide accurate, current, and complete information
- Maintain and update your account information
- Keep your login credentials confidential
- Notify us immediately of any unauthorized use
- Use only one account per person
Prohibited Users
The following individuals may not use our services:
- Minors under 18 years of age
- Residents of prohibited jurisdictions
- Individuals with gambling-related court orders
- Persons on our exclusion lists
- Anyone using false or stolen identity documents
Account Terms and Responsibilities
Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Immediately reporting suspected unauthorized access
- Using strong passwords and enabling available security features
- Logging out after each session, especially on shared devices
Account Verification
We reserve the right to:
- Request identity verification documents at any time
- Suspend accounts pending verification
- Close accounts that fail to complete verification
- Retain copies of verification documents as required by law
Account Suspension and Closure
We may suspend or close accounts for:
- Violation of these Terms
- Suspicious or fraudulent activity
- Failure to complete required verification
- Extended periods of inactivity
- Legal or regulatory requirements
Betting and Gaming Rules
General Betting Terms
When placing bets on Playinexch, you agree that:
- All bets are final once confirmed
- Minimum and maximum bet limits apply
- Odds are subject to change until bet placement
- We reserve the right to refuse any bet
- Bet settlements are based on official results
Sports Betting Specific Terms
Cricket Betting:
- Bets are settled based on official match results
- Weather-affected matches follow specific rules
- Player performance bets require minimum participation
- Live betting odds change during matches
Football and Other Sports:
- Full-time results include injury time
- Extra time and penalties are specified separately
- Abandoned matches follow sport-specific rules
- VAR decisions are considered final
Casino Games Rules
General Casino Terms:
- All games use certified random number generators
- House rules apply to each specific game
- Malfunction voids all affected bets
- Maximum payout limits may apply
Live Dealer Games:
- Dealer decisions are final
- Video/audio must be enabled for participation
- Disconnections during games follow standard protocols
- Chat features must be used respectfully
Traditional Indian Games
Teen Patti and Andar Bahar:
- Standard game rules apply unless specified
- Side bets may have different payout structures
- Minimum number of players may be required
- Cultural variations are clearly explained
Financial Terms
Deposits
Accepted Payment Methods:
- UPI transfers (instant processing)
- Credit and debit cards (Visa, MasterCard)
- Net banking from major Indian banks
- Digital wallets and e-payment services
Deposit Terms:
- Minimum deposit: ₹100
- Maximum deposit: ₹100,000 per transaction (may vary by method)
- Deposits are credited instantly (subject to payment processor)
- Failed deposits are automatically refunded
- Deposit bonuses are subject to separate terms
Withdrawals
Withdrawal Process:
- Minimum withdrawal: ₹500
- Maximum withdrawal: ₹50,000 per day
- Processing time: 24-72 hours for most methods
- KYC verification required for first withdrawal
- Withdrawals must be made to the same method as deposits (where possible)
Withdrawal Conditions:
- Account must be fully verified
- All bonus wagering requirements must be met
- Outstanding bets must be settled
- Identity verification may be required
- Anti-money laundering checks may apply
Bonuses and Promotions
Types of Bonuses:
- Welcome bonus for new users
- Deposit match bonuses
- Cashback offers (up to 2% on deposits)
- Loyalty rewards and VIP benefits
- Special event promotions
Bonus Terms:
- All bonuses are subject to wagering requirements
- Minimum odds may apply for bonus bets
- Time limits apply to bonus usage
- Maximum bet limits may apply when using bonus funds
- Bonus abuse will result in forfeiture
Responsible Gaming
Our Commitment
Playinexch is committed to promoting responsible gambling through:
- Self-exclusion tools and cooling-off periods
- Deposit and betting limit settings
- Time-based session controls
- Reality check notifications
- Access to problem gambling resources
Player Responsibilities
As a responsible player, you should:
- Only gamble with money you can afford to lose
- Set personal limits and stick to them
- Take regular breaks from gambling
- Never chase losses with larger bets
- Seek help if gambling becomes problematic
Problem Gambling Support
If you need help with gambling-related issues:
- Use our self-exclusion tools immediately
- Contact support organizations like GamCare
- Speak with a healthcare professional
- Inform family members or trusted friends
- Consider professional counseling services
Underage Gambling Prevention
We strictly prohibit underage gambling:
- Age verification is mandatory
- Accounts of minors are immediately closed
- Funds in underage accounts are returned to depositors
- We cooperate with authorities on underage gambling cases
- Parents can contact us to report suspected underage use
Intellectual Property Rights
Our Content
All content on Playinexch is protected by intellectual property laws, including:
- Website design and user interface
- Software algorithms and systems
- Logos, trademarks, and branding
- Game graphics and audio content
- Promotional materials and advertisements
User Rights
You are granted a limited, non-exclusive license to:
- Access and use our services for personal entertainment
- Download our mobile application
- View and interact with platform content
- Share limited promotional content (as permitted)
Prohibited Uses
You may not:
- Reproduce, distribute, or modify our content
- Reverse engineer our software or systems
- Create derivative works based on our platform
- Use our content for commercial purposes
- Remove copyright or proprietary notices
User Conduct and Prohibited Activities
Acceptable Use
Users must:
- Use services for legitimate entertainment purposes only
- Respect other users and our staff
- Comply with all applicable laws and regulations
- Provide accurate information at all times
- Report suspicious or fraudulent activity
Prohibited Activities
The following activities are strictly forbidden:
- Fraudulent Behavior: Using false information, stolen payment methods, or engaging in any form of fraud
- Multiple Accounts: Creating or operating more than one account
- Collusion: Working with other players to gain unfair advantages
- Software Exploitation: Using bots, automated systems, or exploiting software vulnerabilities
- Money Laundering: Using our platform to disguise the origins of illegally obtained funds
- Abusive Behavior: Harassment, threats, or inappropriate conduct toward other users or staff
Consequences of Violations
Violations may result in:
- Immediate account suspension or closure
- Forfeiture of funds and winnings
- Legal action and cooperation with authorities
- Permanent ban from all services
- Reporting to relevant regulatory bodies
Technology and Platform Terms
System Requirements
For optimal experience, ensure:
- Updated web browser with JavaScript enabled
- Stable internet connection (minimum 1 Mbps recommended)
- Compatible mobile device for app usage
- Latest version of our mobile application
- Enabled cookies and local storage
Platform Availability
While we strive for 99% uptime:
- Scheduled maintenance may cause temporary interruptions
- Emergency maintenance may occur without notice
- Third-party service outages may affect functionality
- We are not liable for service interruptions beyond our control
Mobile Application Terms
Cricket Ex App:
- Available on Google Play Store
- Requires Android 5.0 or iOS 12.0 minimum
- Regular updates are recommended for security and features
- App store terms and conditions apply separately
- Push notifications can be managed in app settings
Data and Privacy
Information Collection:
- We collect data as outlined in our Privacy Policy
- Usage data helps improve our services
- Personal information is protected with industry-standard security
- Marketing preferences can be managed in account settings
Legal and Regulatory Compliance
Jurisdictional Issues
Important Legal Notice:
- Online gambling laws vary by jurisdiction
- Users are responsible for compliance with local laws
- Some Indian states prohibit online betting
- International users must comply with their local regulations
- We may restrict access from certain jurisdictions
Regulatory Compliance
We comply with:
- Anti-money laundering (AML) regulations
- Know Your Customer (KYC) requirements
- Data protection and privacy laws
- Gaming and betting regulations where applicable
- Financial services regulations for payment processing
Reporting Obligations
We may report to authorities:
- Suspicious transaction activity
- Potential money laundering
- Underage gambling attempts
- Fraud or criminal activity
- As required by court orders or legal process
Limitation of Liability
Service Disclaimers
Playinexch services are provided “as is” without warranties of any kind. We disclaim:
- Guarantees of uninterrupted service
- Warranties of fitness for particular purposes
- Accuracy of third-party data or content
- Protection against all security threats
- Compatibility with all devices or systems
Liability Limits
Our total liability is limited to:
- The amount in your account at the time of the incident
- Direct damages only (no consequential damages)
- Refund of deposits made within 30 days
- Maximum liability of ₹10,000 per user per incident
Excluded Damages
We are not liable for:
- Lost profits or business opportunities
- Emotional distress or mental anguish
- Consequential, indirect, or punitive damages
- Third-party claims or actions
- Force majeure events or circumstances beyond our control
Dispute Resolution
Internal Complaint Process
For disputes or complaints:
- Contact Customer Support: Use our 24/7 live chat or email support
- Escalation: Request escalation to management if unsatisfied
- Documentation: Provide all relevant details and evidence
- Resolution Time: We aim to resolve complaints within 5 business days
- Final Decision: Management decisions on disputes are final
External Resolution
If internal resolution is unsuccessful:
- Alternative dispute resolution services may be available
- Regulatory complaints can be filed with appropriate authorities
- Legal action may be pursued in accordance with applicable law
- Class action lawsuits are prohibited (individual arbitration required)